государственные услуги

Conceptual Approaches to the Study and Deployment of Public-private Partnerships in Russia: Methodological Paradigms and Reality

The article provides a critical assessment of methodological approaches to Public-Private Partnerships (PPPs) that researchers and practitioners in Russia employ. The study explains the reasons behind a broad interpretation of the term ‘a partnership’ in the literature and by policy makers, as well as the consequences that disregard the principal defining characteristics of a PPP. The article shows that a distorted understanding of the partnership meaning has led to inflated numbers of PPPs at the municipal level.

WHAT FACILITATES AND WHAT SLOWS DOWN THE DEVELOPMENT OF PUBLIC-PRIVATE PARTNERSHIPS IN RUSSIA

The article provides a critical appraisal of the Russian language literature on public-private partnership (PPP) management. Having identifies gaps and weaknesses in the literature, the article highlights the internal drivers of PPP development in Russia and gives an assessment of their significance for partnership proliferation in the country, investigates the principal components of the emergent paradigm in the public policy aimed at advancement of partnerships, delineates the paradigm’s nature and shows its implications.

Opportunistic Behavior in a Public-Private Partnership: the Case of Diverging Partners’ Interests in Tariff Setting in Kazakhstan

Introduction. The article aims to investigate the forms of partners’ opportunistic behavior in a public-private partnership (PPP). The article highlights key features of a PPP that involves construction and operation of a railroad in Eastern Kazakhstan. Research methodology. This qualitative study employs in-depth interviews as a principal data collection method. Theoretical framework. The article’s theoretical underpinnings stem from highlighting the meaning of opportunism in general and from defining opportunistic behavior in a PPP in particular. Results. The article reveals the typical reasons behind opportunistic behavior such as intent to pay for unplanned project expenses and a need to turn project’s losses into profits. The article concludes that the government, by rejecting applications for tariff raises, aims at receiving the greater PPP value for money and, hence, serves the PPP interest as well as the interests of taxpayers and consumers. Conclusion. The opportunistic private sector partner behavior that pursues its own interest, rather than that of a partnership, diminishes the PPP value for money. Instead of raising a tariff, a private operator should look for ways of cutting costs and increasing the project’s efficiency. 

Influence of Consumers on Improving the Quality of Electronic State Services

Introduction. The article examines the process of migration of public services to the Internet space, taking into account the development of new information and communication technologies.

Theoretical analysis. The process of interaction between users of a single portal of public services with government agencies providing these services has been studied. The analysis of the influence of consumers on the transfer of public services to the electronic form with the purpose of improving their quality is analyzed, the main directions of such influence are identified, the influence of digitalization of the process of rendering public services on behavioral patterns of consumers is investigated. It is emphasized that in modern innovative conditions of the development of civil society, only a personal approach and emotional investment in the consumer can become a competitive advantage and a rational response to price dumping in the public service of the future.

Empirical analysis. The dynamics of registration of citizens in a single system of identification and authentication is considered. The trends of consumer influence on the process of rendering public services are indicated. The main provisions are confirmed that migration of the processes of rendering state and municipal services to the digital space also influences the behavior patterns of consumers.

Results. The conclusion is made that in modern conditions of public administration a person becomes the main reference point and the entire process of rendering public services is aimed at satisfying his/her needs.

The Concept and Functions of State and Municipal Services

Introduction. Legal regulation of state and municipal services in the Russian Federation has its own characteristics and peculiarities, which also determines the specific character of these services. This paper presents a theoretical understanding of the principles of state and municipal services. This article presents a theoretical understanding of the concepts and functions of state and municipal services. Administrative reform as a necessary result of the implementation of its major events marked the achievement of high-quality organizational support of the implementation of title and enforcement functions of the state. Adoption of a series of priority to the provision of services by public authorities and local authorities citizens and businesses has become the most important novel in the direction of the state and municipal government.

Purpose. The main objective of the paper is due to the administrative reform, in addressing the problems arising in the delimitation of the concepts and functions of the organization and provision of state and municipal services.

Results. This article analyzes the concept and functions of the aforementioned services and to compare the different approaches authors with regards to this issue.

Conclusion. We believe that the state (municipal) services must be referred to the executive and administrative activities of the relevant authorities, and themselves state (municipal) services to the direct-providing entities related services. However, these definitions do not establish a clear distinction between these concept, which implies their specific identity, that when they practice or the provision could lead to varying interpretations.

The Question of the Principles of State and Municipal Services

Legal regulation of state and municipal services in
the Russian Federation has its own characteristics and features that
determines the specific character of the principles of providing such
services. This paper presents a theoretical understanding of the
principles of public and municipal services. Purpose. Management
process of the organization and provision of public and municipal
services is based on a set of rules and procedures, containing a
series of methods which allows facility managers to provide a rapid
response to the failure of the federal law. These methods include:
problem solving in real time, to develop a common management plan
for state and municipal authorities, increasing the number of services
provided through the Multifunction centers, compliance and violation
of the principles of state and municipal services. Results. This
paper analyzed and compared the principles of state and municipal
services in the Russian Federation. Conclusion. The value of legal
provisions and principles of state and municipal services set out in
Article 4 of the Federal Law № 210-FZ is to ensure that it is necessary
to modify, increasing their number. However, if we consider
the principle of access to services in remote regions of the Russian
Federation for its implementation problems related to territorial remote
location of potential consumers of municipal services from the place
of their provision, lack of information about opportunities for such
services, especially for poor people, do not have access to electronic
information resources, various obstacles for persons with disabilities
(insufficient ramps, special elevators, etc.).